Shipping and returns

Shipping

Everything ships from Flushing, Queens by USPS Ground Advantage, within the United States only for now. Shipping on one item is priced from your address at checkout, by USPS Ground Advantage from Flushing, and free on two or more items. Sales tax is added at checkout where it applies.

When it ships

Most of what we sell is made to order on our own floor. We ship within 3 to 5 business days of your order. A pre-order item shows its ship date on the product and ships then. USPS Ground Advantage usually takes 2 to 5 business days inside the lower 48 states, and USPS does not guarantee the date. We email the tracking number when the label prints. Check your spam folder if it has not arrived.

Address errors

Check the address at checkout. A package that comes back to us as undeliverable or refused is restocked, and we refund the items, not the shipping, to the original payment method. We cannot take responsibility for a package delivered to an address entered wrong at checkout.

Returns

Everything is made to order, so we do not accept returns or exchanges, except when an order arrives damaged, defective or wrong.

Damaged, defective, wrong or missing

Look over your order when it arrives. If an item is damaged, defective or not what you ordered, or the package shows delivered but has not arrived, email info@startedinqueens.com within 7 days of the delivery date with the name on the order and a photo, and we will make it right with a replacement or a refund. A quality problem that shows up later can be reported within 30 days of delivery. An item that comes back to us is checked before a replacement or refund goes out, so it needs to be unworn and unwashed, with no stains, smells or makeup. We can refuse one that shows wear.